SCSO’S NEW AUTOMATED ATTENDANT SYSTEM FOR NON-EMERGENCY LINE
Francesco Abbruzzino, The Uncensored Report, LLC
SCSO
The Sarasota County Public Safety Communications Center has implemented a new automated attendant system for the sheriff’s office non-emergency line, 941.316.1201. Due to the rise in call volume versus last year, this added convenience will better direct non-emergency calls to one of the following locations: County Correctional Facility, Animal Services, Records, Fingerprinting and Sex Offender Registration, Civil, Fugitive Apprehension, 311Connect, or a communications operator.
In the event the caller has an emergency, they will be directed to press 1 to be transferred (and prioritized) to a calltaker. Additionally, if at any time a caller presses 0, they will be routed to a communications center operator for further assistance. A Spanish option is also available with the same prompts.
The Sheriff’s Office handled 657,970 calls, with 289,624 emergency calls for service in 2022. With a 15% increase in call volume this year, this system will help both the agency and the community address issues more efficiently, rapidly, and streamlined.
As always, we would like to remind those calling the center for non-emergency incidents to use 941.316.1201. If you are in doubt about whether you are having an emergency, dial 911.