Sarasota Police Department partners with new false alarm reduction vendor





To reduce the number of false alarms and increase the ability for police officers to respond to emergencies and other calls for service, the City of Sarasota has an alarm ordinance (17-5218).  Effective May 1, 2020, the Sarasota Police Department began partnering with a new vendor, Alarm Program Systems, LLC., to manage registrations, payments and records utilizing “CitySupport” software system.  Alarm Program Systems, LLC also provides an Alarm Company Portal.  Alarm companies using the self-service portal will be able to access their alarm user rosters online; including adding new users and reporting on existing permit status to ensure compliance.


Alarm Program Systems LLC. studies have shown 98 percent of the alarms police departments respond to are false.  Major reasons for false alarms are user error, errors happening during opening or closing and/or improper maintenance.


The City of Sarasota requires that all monitored systems, including residential and business, be registered and permitted on an annual basis.  Permits are valid for one (1) year from the date of issue and must be renewed annually.  Alarm Program Systems, LLC. and members of the Sarasota Police Department will routinely perform audits together with alarm companies to ensure compliance.


New Permit

Renewal Permit

Commercial & Residential:




The alarm ordinance encourages accountability and responsibility of alarm users by charging alarm owners for false alarms.  False alarms are accumulated within a 12-month permit year based on the permit start date.  Fines are as follows:


False Alarm Occurrence


1 & 2




6 & 7


8 & 9





Contact details on the alarm program systems / CitySupport can be found at:

Phone:                        (941) 893-2650
Monday-Friday 9:00 AM to 5:00 PM EST

Email:                         [email protected] 

Mailing Address:     Sarasota Police Department
False Alarm Reduction Program
P.O. Box 2754
Sarasota, FL 34230

Additional information on the false alarm program can be found at