New mobile app simplifies service requests | News List | City of Sarasota

City of Sarasota, FL:  Click-2-Fix, a new mobile app designed and launched by the City of Sarasota to streamline non-emergency service requests, is now available to the public. The app is free and available for download for Android and Apple mobile devices. Search “CoS Click-2-Fix” in app stores.

“This is something I’ve wanted since before I was elected, but all the credit is due to our City Manager Marlon Brown, our IT Director Herminio Rodriguez, and our staff. They took the idea and built this program from the ground up,” said Vice Mayor Erik Arroyo. “Now reporting problems will be significantly easier: any resident can pull up this app on their phone and take a picture of an issue, automatically generating a work order for the city. It’s quick, efficient and makes sense in this cyber age. I anticipate Click-2-Fix will be well received by residents and visitors, and I appreciate our city’s amazing initiative and innovative approach to this invention, which will save us taxpayer dollars.”

Ten categories are available to submit a request service:  code compliance, noise complaint, public landscaping/trees, park issues, parking, safety hazards, sewer issues, streets/signs/streetlights, trash/recycling and water issues.

The specific location is pinpointed through standard GIS mapping.

“Click-2-Fix simplifies how people interact with the City of Sarasota when they want to submit a request for service, especially if they’re out and about,” said City Manager Marlon Brown. “An issue can pop up that City staff may not be aware of yet. For example, you may notice a streetlight is out. Through the app, you can report the problem, the location and even submit a photo. It’s user-friendly and we’re excited to offer it to the community.”

Once submitted, Click-2-Fix provides the user with tracking updates when an email address is provided.

“Before launching the app, a lot of prep work had to occur within City departments.,” said Herminio Rodriguez, Information Technology Director. “We needed to bring many internal workflows into the digital age so they could be compatible with Click-2-Fix. It’s been a tremendous team effort. The result will be easier reporting and faster responses and more fluid tracking for staff.”

A web-based version of the app is also available at www.Sarasotafl.gov/CoS-Click-2-Fix

The app name was selected through an employee contest with Click-2-Fix submitted by Nancy Kelly, Neighborhood Planner.

A brief video on how to use Click-2-Fix can be viewed here.